***ATTENTION WATER CUSTOMERS***
The Boil Water Order for the City of Waterloo has been lifted. Thank you for your patience.
We have just been notified that the City of Waterloo is under a boil water order as directed by Illinois American Water. According to a company spokesperson, a contractor working at the company's Metro East water treatment plant near East St. Louis hit a 24-inch water main, causing a drop in pressure.
Per Illinois EPA regulations, a boil order must be issued anytime the water pressure drops below 20 pounds per square inch in any part of a community's distribution system.
Customers in the affected area should bring their water to a rolling boil for five minutes before using for drinking or cooking. The water is okay for bathing, washing and other common uses.
If you have a health care need that requires purified or filtered water, you should reach out to your healthcare provider with any questions.
Notification will be completed in the same manner should additional action be required, as well as when the boil water order is lifted.
Thank you for your cooperation.