Water
The City of Waterloo purchases water for resident use from the Illinois-American Water Company. The City of Waterloo maintains 600,000 gallons of water storage to help off-set any shortages or pressure reduction that may occur. As the City of Waterloo is experiencing tremendous growth, a new water tower is planned for construction in the near future. Additionally, the City provides for a yearly Miscellaneous Watermain Replacement Program, continuous water sampling and routine fire hydrant flushing in order to ensure a clean, healthy water supply.

To establish service, residents must apply and pay a deposit at City Hall. Security deposits are refunded automatically after twelve months of consecutive timely payments. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. Residents are required to notify City Hall when closing out an account.

Residential and commercial water rates are based on 1,000 gallons of usage. A minimum charge of 1,000 gallons is charged per month regardless of actual usage. A five percent municipal tax is charged on water service.

Wastewater
The City of Waterloocurrently operates two wastewater sewer treatment facilities with a third in the planning stages. All sanitary sewer lines are televised on a rotation basis and lift stations are closely monitored on a monthly schedule. A separate storm water sewer system aids in maintaining balance and control of rainwater flow.

Residential and commercial wastewater rates are based on 1,000 gallons of water usage. A minimum charge of 2,000 gallons is charged per month regardless of actual usage.

Electric
The City of Waterloo furnishes electric service through the Illinois Municipal Electric Agency (IMEA). Additionally, the City owns and operates a Power Plant that not only has the capability of producing electric for its residents during peak demand times, but due to a new state-of-the-art Gas Turbine Engine, allows the City to operate independently during an interruption of incoming power. Power Plant generation also allows the City to produce electric for sale on the open market through the IMEA.

To establish service, residents must apply and pay a deposit at City Hall. Security deposits are refunded automatically after twelve months of consecutive timely payments. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. Residents are required to notify City Hall when closing out an account.

Residential and commercial customers pay a monthly service charge and a monthly energy consumption charge per kilowatt hour (kwh). A five percent or .0032 cents per kilowatt hour (whichever is lower) state tax is charged on electric service. Also, a step-rate municipal tax is charged per kilowatt hour (kwh) on electric service.

Natural Gas
TheCity of Waterloo provides natural gas service through their supplier, CenterPoint Energy Gas Services, Inc. To keep rates highly competitive, gas is purchased and stored for resident use during peak demand times at a lower cost. The city also conducts a yearly Copper Service Replacement Program in order to replace outdated lines for customer convenience and system efficiency.

To establish service, residents must apply and pay a deposit at City Hall. Security deposits are refunded automatically after twelve months of consecutive timely payments. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. Residents are required to notify City Hall when closing out an account.

Residential and commercial customers pay a monthly service charge and a monthly energy consumption charge per cubic foot of natural gas. A five percent or .00024 cents per cubic foot (whichever is lower) state tax is charged on natural gas service. Also, a five percent municipal tax is charged on natural gas service.