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COVID-19 Update

Coronavirus (COVID-19) Updates

If you have a medical emergency, and you have been diagnosed with COVID-19 or are being evaluated for the virus, call 911.  Notify the dispatcher of your medical emergency first, and tell them that you have COVID-19 or are being evaluated for the virus. If possible, put on a face mask before medical personnel arrive.

If you do not have a medical emergency, and you suspect you could have been exposed and/or infected by the COVID-19 virus, call the IDPH 24-hour hotline at 1-800-889-3931 for further guidance.


View up to date information on how Illinois is handling the Coronavirus Disease 2019 (COVID-19) from the Illinois Department of Public Health. The CDC (Centers for Disease Control and Prevention) also has up to date information.

covid hotline


Additional Executive Orders related to COVID-19 can be found on the State of Illinois' COVID-19 Website.

5/21/2020 -Governor Pritzker announced that we are on track to move to Phase 3 of the "Restore Illinois" plan by May 29th. To prepare businesses and employers to implement the new safety guidelines and to bring many residents back to work, the State of Illinois has developed this business toolkit complete with signage, training checklists, and other resources to ensure business and activities are conducted in accordance with the latest and greatest public health recommendations. Click Here to view the Phase 3 Business Toolkit. For industry specific definitions and guidelines, click here.

5/5/2020 -Governor Pritzker announced "Restore Illinois". Restore Illinois is about saving lives and livelihoods. The five-phased plan will reopen our state, guided by health metrics and with distinct business, education, and recreation activities characterizing each phase. This is an initial framework that will likely be updated as research and science develop and as the potential for treatments or vaccines is realized. The plan is based upon regional healthcare availability, and it recognizes the distinct impact COVID-19 has had on different regions of our state as well as regional variations in hospital capacity. View the full Restore Illinois Plan.

4/30/2020- Governor Pritzker has extended the statewide stay-at-home order through May 29. When venturing out for essential services, the governor's order requires people older than 2 years of age to wear a face covering anytime they are unable to maintain 6 feet from others. View the order by clicking here.

4/15/2020 - The Governor’s Office is continually updating their COVID-19 resources. Linked here is the most recent edition of their Daily COVID-19 FAQs. To assist their efforts, the Governor’s Office is collecting and responding to questions regarding the state’s response to the COVID-19 outbreak. They have created an email address,, where citizens may send questions, comments and recommendations. The Governor’s staff compiles all inquiries and responds with answers.

3/31/2020 - Governor Pritzker has extended the statewide Executive Order to stay-at-home and suspension of on-site learning through the end of April to stop the spread of COVID-19.

3/20/2020 - Governor Pritzker issued Executive Order in response to COVID-19. This shelter in place order is effective March 21, 2020 at 5:00pm through April 7, 2020. This order mandates that all individuals must stay at home, with exceptions for essential activities, essential government functions, and essential businesses and operations. All non-essential business and operations must cease. Business can continue with employees working from home. Local government units across the state must halt all evictions, and gatherings of more than 10 people are prohibited.

Click Here to view the Executive Order.

Click Here for Frequently Asked Questions regarding the Executive Order

3/13/2020 - Governor Pritzker issued Executive Order No. 3 closing all public and private schools in Illinois beginning on March 17, 2020 through March 30, 2020. (This order has been extended.)

3/9/2020 - Governor Pritzker Issues Disaster Proclamation to assist Illinois agencies in coordinating State and Federal resources, including the Strategic National Stockpile of medicines and protective equipment, to support local governments in preparation for any action that may be necessary related to the potential impact of COVID-19 in the State of Illinois.


City Operations

City Hall will be closed to the public beginning Tuesday, March 24, 2020, until further notice. City staff will still be available by phone at 939-8600 Monday through Friday, 8am-4:30pm. The City of Waterloo is taking steps recommended by public health experts to keep things clean and prevent the spread of the virus. Thank you for your cooperation in our efforts to keep our employees and our community safe.

Utility service will not be interrupted.  Please refer to the following memo: Shutoff and Penalty for Non-Payment Policy During COVID-19 Pandemic for information on utility payments. Utility payments may be made online at, dropped into the payment drop boxes located outside of City Hall, or mailed to Waterloo City Hall, 100 West Fourth Street, Waterloo, IL 62298.

Trash Service

Reliable Sanitation will be operating business as usual. Mondays will remain trash pick-up and Thursdays recycle pick-up.  The Large-Item Pickup schedule for April 16th will be rescheduled for May 21st.


We understand the concern and uncertainty surrounding the Coronavirus (COVID-19), and we thank you for your patience and cooperation as we get through this difficult time together.

If you have any questions, please call us at 618-939-8600.


Regarding the Stay at Home Executive Order for the State of Illinois: Businesses looking for answers regarding who or what is considered "essential" may call the IL Department of Commerce and Economic Opportunity at 1-800-252-2923 or email them at

You may also check whether or not a business is deemed essential using the Essential Business Checklist.

COVID-19: Emergency Resources for Businesses from the Illinois Department of Commerce & Economic Opportunity.

5/29/2020 -The State of Illinois will move to Phase 3 of Governor Pritzker's "Restore Illinois" Plan. To find out how this affects your businesses, and guidelines to open, click here.

5/6/2020 - The Monroe County Economic Development Corporation shared information about funds available to essential businesses to avoid layoff/furlough of current employees: Click Here for More Information.

4/7/2020 - The Monroe County Economic Development Corporation shared a list of the programs available to businesses impacted by COVID-19, which includes details for each program such as which businesses are eligible, loan amount available, terms and interest rates and how to apply.  Click Here for the List of Programs for Emergency Assistance to COVID-19 Impacted Businesses from MCEDC

The Monroe County Economic Development Corporation stands ready to assist with questions and/or help in accessing these programs. Feel free to contact Edie Koch at 618-806-4739 or

The SBA has some upcoming webinars at 11AM on April 6th, 7th, 8th, 20th, and 29th that are free of charge and allow you to hear details about programs available for small businesses impacted by COFID-19, including the Paycheck Protection Program, the Economic Injury Disaster Loan Program, and others. This webinar has no limits on audience size and will not sell out. If you are interested in registering for one, visit

3/31/2020 - The federal stimulus package provides options for aid from the federal government:

3/25/2020 - More than $90 Million in Emergency Assistance Available for Small Businesses through three programs:

Visit the Illinois Department of Commerce & Economic Opportunity for details on each of these programs.

3/24/2020 -  Guidance on Temporary Delivery of Alcoholic Liquor

3/16/2020 - Beginning at 9 p.m. all businesses in Illinois that offer food or beverage for on-premises consumption may no longer permit on-premises consumption. The executive allows these businesses to serve food and beverage for consumption off-premises, as currently permitted by law. Businesses offering a carry-out option must ensure patrons are able to maintain adequate social distancing.

3/12/2020 -  SBA to Provide Disaster Assistance Loans for Small Businesses Impacted by Coronavirus (COVID-19)

3/11/2020 -  Pritzker Administration to Provide Unemployment Benefits to Workers Impacted by Coronavirus


COVID-19: Emergency Resources for Workers from the Illinois Department of Commerce & Economic Opportunity.

Illinois Department of Employment Security (IDES) has waived the standard 1 week wait to be eligible for Unemployment Insurance (UI) coverage.  Workers sent home due to COVID illness or quarantine, or are caring for an affected family member, are also eligible for UI coverage.

COVID-19 and Unemployment Benefits


You play an important role in the stopping the spread of the coronavirus (COVID-19)

  • Stay Calm
  • Stay home when you are sick, except to get medical care.
  • The Best way to prevent illness is to avoid being exposed to the virus.
  • Avoid Close Contact
  • Social Distancing (6 feet between one another)
  • Wash your hands often
    • use soap and water for at least 20 seconds.
    • If soap and water is not available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched services.
  • if you feel sick do not go to the Emergency Room, contact your healthcare provider.

Remember we still have seasonal flu and allergy season is about to begin.

There is no need for anybody to hoard essential supplies.

Early information about COVID-19 suggests that older adults and people with serious chronic medical conditions like heart disease, diabetes, lung disease and weakened immune systems (such as cancer patients and organ transplant recipients) are at higher risk for severe illness and should take extra precautions.

For City of Waterloo COVID-19 UpdatesClick Here