The City of Waterloo owns and operates our natural gas system and is committed to the safety of our residents.We maintain approximately 88 miles of gas lines.
Our gas operators are fully trained and participate in continued education programs. In addition, we inspect and maintain our system regularly to ensure the safe and reliable delivery of natural gas.
The City is responsible for your gas piping up to the meter. For more information on privately owned underground utilities, consult the Natural Gas Information Handbook.
To establish service, residents must apply and pay a deposit at City Hall. Security deposits are refunded automatically after twelve months of consecutive timely payments. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. Residents are required to notify City Hall when closing out an account.
For more information, call 939.8600 and press zero to speak to the Business Office.