Water

Water Department

Chris Frank, Lead Person

100 West 4th Street
Waterloo, Illinois 62298

icon-email

Public Works

icon-phone

618.939.8600

icon-fax

618.939.5415

icon-emergency

618.939.6413

Utility Emergency Contact

Helpful Links

icon-811

“Call Before You Dig”

icon-pdf

City Utilities Application

icon-pdf

Modification of Existing Service

icon-pdf

Temporary Water Meter Application

Learn More

icon-pdf

Water Leak Detection Kit

icon-url

Illinois American Water’s Learning Center

The City of Waterloo is committed to providing our residents with safe, drinkable water. We purchase water from the Illinois-American Water Company and own and maintain the distribution system.The city is responsible for your water service up to the curb stop.

D-WaterTo help off-set any shortages and/or pressure reductions that may occur, the city maintains 1 million gallons of water storage. Our water operators are fully trained and certified to meet the Illinois Environmental Protection Agency regulations.

Water Operations

  • Continuous Water Sampling
  • Monitor Daily Chlorine Residuals
  • Fire Hydrant Flushing
  • Valve Exercising
  • Repair Existing Water Mains
  • Install New Water Mains

To keep you informed, we publish a icon-pdf Consumer Confidence Report annually. These reports are full of important information regarding drinking water quality, systems management, statistical data, and water conservation.

In addition, the City of Waterloo adheres to the Illinois Environmental Protection Agency’s guidelines regarding Backflow Prevention Devices.  A survey is mailed to each water customer on a biennial basis and the customers’ compliance with inspections is required on an annual basis.

Become Water Smart

Imagine that the dot inside these brackets [•] is the only hole in your home’s water system. By its size alone, that hole may not seem worth tracking down. But that hole can waste more than 4,000 gallons of fresh water each month — enough water to take a shower every day for a year! 

  • Regularly check your toilet, faucets, and pipes for leaks.
  • Turn off the tap while brushing your teeth or washing dishes in the sink.
  • Insulate exposed water pipes with pre-slit foam insulation.
  • Run dishwashers and clothes washers only when they are full

Conserve Water & Save Money

D-WaterLeaks

Customer Information

To establish service, residents must apply and pay a deposit at City Hall. Security deposits are refunded automatically after twelve months of consecutive timely payments. When an account is closed, the deposit is applied to the final balance. For customers who do not have a balance, a payment refund check is issued. Residents are required to notify City Hall when closing out an account.

For more information, call 939.8600 and press zero to speak to the Business Office.