For life-threatening emergencies, dial 9-1-1 immediately!

For non-life threatening emergency use the following resources:

Police Department
301 South Main Street
Waterloo, IL 62298
icon-phone 618.939.3377

Fire Department
223 North Main Street
Waterloo, IL 62298
icon-phone 618.939.8009

Public Works
100 West Fourth Street
Waterloo, IL 62298
icon-phone 618.939.8600
icon-emergency 618.939.6413
Utility Emergency Contact

Waterloo’s Emergency Notification System

The City of Waterloo is proud to offer citizens a means of receiving emergency notification calls. By registering your information in the City’s database you will receive calls from the City of Waterloo. You will also have the option to receive tornado, flash flood and/or severe thunderstorm notifications from the National Weather Service.RegisterNow

If you live outside the city limits, please register for icon-www Monroe County’s database.


Never touch a power line or anything touching it. Downed power lines, power outages or other emergencies should be reported to City Hall.

  • During normal working hours, please call icon-phone 939.8600
  • After hours, please call icon-phone 939.8651

Natural Gas

Natural gas is lighter than air and has no odor. To help you detect the presence of natural gas, a strong odorant that smells like rotten eggs is added. If you smell this odor:

  1. Exit the building immediately
  2. Do not use matches, lighters, electrical switches, appliances or your telephone.
  3. Call from a nearby building by dialing icon-phone 939.6413.
  4. Do not re-enter the building until the City has declared it safe.

We urge you to call the first time you smell the odor of natural gas. The City personnel will be happy to assist you. This service is provided free, 7 days a week, 24 hours a day.

For more information on Natural Gas – download the icon-pdf Natural Gas Informational Handbook.

Carbon Monoxide

Learn to recognize the signs of carbon monoxide poisoning: headaches, dizziness, nausea, confusion, weakness, vision or hearing impairment and drowsiness. If you notice these symptoms and suspect that carbon monoxide is the cause, you should:

  1. Get some fresh air immediately
  2. Contact the Waterloo Fire Department or your local appliance repair center
  3. Seek medical help

Avoid carbon monoxide poisoning.

  1. Have your appliances and furnace serviced in accordance with the manufacturer recommendations
  2. Install a carbon monoxide detector