In an effort to make this important phone number easy to remember, the City of Waterloo has changed the 24/7 Utility Emergency Line to 618-939-1000. The Public Works Department is actively promoting this new phone number by placing stickers on all city vehicles, sending all city residents magnets in the February utility bill mailing and posting notices through all communication outlets.
This number should be called any time you encounter a UTILITY emergency after hours. City Hall operates from 8am-4:30pm Monday through Friday and 8am-Noon on Saturdays. A list of holiday office closures is available on the city’s website.
The old number (618-939-6413) will forward to the new number during the transition time.