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COVID-19 Update

Coronavirus (COVID-19) Updates

If you have a medical emergency, and you have been diagnosed with COVID-19 or are being evaluated for the virus, call 911.  Notify the dispatcher of your medical emergency first, and tell them that you have COVID-19 or are being evaluated for the virus. If possible, put on a face mask before medical personnel arrive.

If you do not have a medical emergency, and you suspect you could have been exposed and/or infected by the COVID-19 virus, call the IDPH 24-hour hotline at 1-800-889-3931 for further guidance.

covid hotline


March 18, 2021
Governor Pritzker announced a metrics-based, vaccination-informed framework for Illinois to advance to Phase 5 of the state’s Restore Illinois Plan, our new normal. Currently, every region of the state is in Phase 4 of the five-phase Restore Illinois mitigation plan, with Phase 5 comprising a post-pandemic normalcy. The newly announced metrics offer Illinois a bridge between the state’s current Phase 4 restrictions and the “new normal” operations of Phase 5. This “Bridge Phase” will serve as a transition period with higher capacity limits and increased business operations, without prematurely embracing a reckless reopening before the majority of Illinoisans have been vaccinated. Click Here for More Details.

February 4, 2021
The Illinois Department of Public Health (IDPH) announced Region 4 (Bond, Clinton, Madison, Monroe, Randolph, St. Clair, Washington) is moving to Phase 4 of the Restore Illinois Plan effective immediately.

January 22, 2021
IDPH has announced that our COVID region (Region 4: Madison, St Clair, Monroe, Randolph, Clinton, and Bond counties) will be moving from Tier 3 to Tier 2 resurgence mitigation.

Allowances for Tier 2 do not include indoor dining for either restaurants or bars, but does allow for limited group fitness classes to resume and for cultural sites like museums to open.

Allowable activities by Tiers can be found on pages 3 and 4 of the Illinois Resurgence Mitigation Plan.

November 20, 2021
Tier 3 enhanced mitigations go into effect for the entire state.

October 28, 2020
Tier 1 enhanced mitigations become effective for Region 4 (includes Monroe County) due to an average positivity rate above the 8% threshold.






City Operations

City Hall is currently open to the public until further notice. We encourage the public to use the payment drop boxes by the main entrance and in the parking lot of City Hall. You may also pay your bill online or sign up for direct payment. If you need something other than bill payment, please call City Hall at 618-939-8600 and we will assist you. Thank you for your cooperation in our efforts to keep our employees and our community safe.

Trash Service

Reliable Sanitation will be operating business as usual. Mondays will remain trash pick-up and Thursdays recycle pick-up.


We understand the concern and uncertainty surrounding the Coronavirus (COVID-19), and we thank you for your patience and cooperation as we get through this difficult time together.

If you have any questions, please call us at 618-939-8600.


You play an important role in the stopping the spread of the coronavirus (COVID-19)

  • Stay Calm
  • Stay home when you are sick, except to get medical care.
  • The Best way to prevent illness is to avoid being exposed to the virus.
  • Avoid Close Contact
  • Social Distancing (6 feet between one another)
  • Wash your hands often
    • use soap and water for at least 20 seconds.
    • If soap and water is not available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched services.
  • if you feel sick do not go to the Emergency Room, contact your healthcare provider.

Remember we still have seasonal flu and allergy season is about to begin.

There is no need for anybody to hoard essential supplies.

Early information about COVID-19 suggests that older adults and people with serious chronic medical conditions like heart disease, diabetes, lung disease and weakened immune systems (such as cancer patients and organ transplant recipients) are at higher risk for severe illness and should take extra precautions.

For City of Waterloo COVID-19 UpdatesClick Here